Statement of Service

• Solaris OS Help Desk supporting Solaris 7 through 10 [updates through October 2009] on end-of-life systems
• Solaris system administration task assistance
• Installation and/or updating questions
• General Solaris configuration assistance
• “How-to” guidance on Solaris system administration
• Troubleshooting help
• System administration advice and best practices
• Crash-dump analysis
• Third party collaboration
• 24/7/365 availability to our Solaris Support Specialists
• Ticket management procedures
• Escalation (Technical and Customer Satisfaction related)
• Flexible status update schedules

Limitations – Software Updates (Patches)

Audax provides remote telephone assistance to customers in answering questions regarding the installation, verification, and removal of software updates.

In the event that a software update (patch) is necessary to resolve a customer’s specific issue, the software update must be legally obtained directly from Oracle via an active support agreement. Oracle’s legal requirements state that a support agreement must be obtained directly from Oracle or from an Oracle reseller – third parties are not allowed to provide Solaris software updates or patches to customers.

Audax takes a consultative approach in the support of Solaris. Our recommendations are provided based on our history, knowledgebase and our engineers’ experience. We especially recommend Audax Solaris OS Helpdesk Support for customers running Solaris 7 or Solaris 8, as Oracle will no longer be creating software updates or patches for those releases as of October 2014; additionally, customers with stable environments or undergoing migrations to non-Solaris environments also find the value of Audax Solaris OS Helpdesk support very attractive. It is our understanding that older releases are “frozen”; therefore any need for current software updates is typically not necessary.