24/7/365 Phone Support for HP-UX Operating Systems & Related Software Products

With over 20 years of software support experience, our team of HP-UX software support specialists are available to help with software-related issues with your HP server systems. Our specialists work directly with the customer, associated hardware support, and other resources to ensure fast and accurate solutions. From simple usage questions to configuration and tuning advice, up to the most critical “Severity One” outage situations, our specialists are equipped for problem diagnosis, identification, and resolution.

Software Specialists Available 24/7/365

Our Software Specialists are HP-UX Certified Engineers and are available to partners and customers 24/7/365.

Incident Management and Escalation

In addition to formal escalation processes, our software support specialists have an internal team of third-level software support specialists. This allows for internal support when a second opinion is needed from a system expert in a particular problem domain.

Our management team is available 24/7/365 to assist with formal escalations and customer requests for management intervention or escalation.

Communication is a key to our success, therefore we strive to keep our customers up to date on progress and developments for each incident.

Continuous Support Through Problem Resolution

Our software specialists will remain engaged with customer resources and will pursue problem resolution 24/7/365 for all mission-critical outages or any event that impacts our customers’ business.

Operating System Patch Recommendations (as requested)

For incident resolution patching needs, we can answer questions to help identify HP patches (and dependencies) and to assist the users in their process of acquisition and installation.

Problem Replication, Verification, and Testing Environments
Our software support specialists have access to a wide variety of in-house HP systems to assist them in problem replication and testing tasks. From the older HP systems to the high-end Superdome systems, all HP-UX versions and HP architectures are represented.